After Burn ("we" and "us") is the operator of (https://www.after-burn.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
All items advertised on After Burn have been pre-verified by our authentication team. Once an item is purchased the consignor has 2 business days to ship the product for the final authentication check conducted physically at our office on the Sunshine Coast. Once the authentication process has been completed, we will provide you with tracking details and ship via express postage.
Items marked as 'Ready to Ship' have already been fully authenticated and will be shipped the same day via Australia express postage or DHL.
2. Shipping Costs
Free shipping for all domestic and international orders.
3. Delivery Terms
Please note that these time frames apply to regular (non-pandemic) circumstances. Due to pandemic, depending on your location regulations, there might be slight delays on top of standard delivery times. We ask you to give up to 5 days on top of regular delivery time before getting in touch with our customer service team.
3.1 Transit Times
This varies greatly depending on your customs laws and distance from Australia below is an estimation based on our couriers.
- Australia & NZ: 5-10 business days
- Asia: 5-10 business days
- Europe: 7-12 business days
- USA & Canada: 7-12 business days.
- Rest of the World: 10-20 business days
"Ready to ship" orders will be sent the same business day
- Australia & NZ: 1-2 business days
- Asia: 2-3 business days
- Europe: 5-7 business days
- USA & Canada: 5-7 business days.
- Rest of the World: 7 business days
3.3 Dispatch Time
Orders marked as 'Ready to Ship' have been fully verified and will be shipped the same business day.
All other orders will be dispatched once the final physical authentication process has been completed at the Sunshine Coast office. This can take up to 5 business days from payment. Orders will be shipped the same business day once final authentication is completed.
Our office operates on Monday - Friday during standard business hours, except on national holidays at which time the office will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please make sure to contact our team email@example.com for any address changed.
3.5 P.O. Box Shipping
After Burn will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
3.6 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
3.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider (Australia Post).
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit please get in touch with our customer service.
7. Duties & Taxes
7.1 Sales Tax (GST)
GST has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at firstname.lastname@example.org