Due to the nature of the items which are sold, returns will only be provided in special circumstances and will be assessed on a case-by-case basis.
Change of mind
Will not be accepted as a valid reason for a return once the item has been delivered. This is due to the cost involved in sourcing the product. When a product successfully passes the authentication process After Burn releases the funds into the consignors account. After Burn also incurs the cost of shipping.
Item not as described
Please inspect your order upon receipt and contact us immediately at email@example.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these circumstances After Burn will incur the cost of the return and work with you to resolve the issue immediately.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a downloadable prepaid returns shipping label, as well as instructions on how to send your package and the next steps. Items sent back to us without first requesting a return will not be accepted.
If there is an issue with the item outside of these circumstances, please email us with all details, including order number, the reason a return is wanted etc and our team will work on dealing with your case as soon as possible. Returns will strictly not be acceptable beyond a 30 day window of receiving the item.
Please note if we decide you are eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, undamaged. Clothing needs to be unwashed and unworn with original tags and packaging.
You can always contact us for any return question at email@example.com.
We will notify you once we’ve received and inspected your return. We aim to inspect items within 24 hours of the return being received. Once inspection is completed we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded. The refund will be processed immediately after inspection to the original payment method used. Please note it can take some time for your bank or credit card company to process the refund so please allow 1-3 business days.
Exchanges may apply to damaged or defective items. The cost to exchange items in this instance will be incurred by After Burn. We will email a pre-paid downloadable returns postage label to return the product. If we are unable to exchange your item, we will offer a full refund and notify you when the item has been restocked. If you require an exchange due to the incorrect size, you can only apply for the same item in a different size. Please note you will be charged (AUD) $150 fee for size exchanges. This is to cover the postage cost and additional cost occurred. All cost will be detailed via email before proceeding.