FAQs

Sneakers: Generally, After Burn has a no returns policy. This is a consignment marketplace, this means that items sold on our site and in our store are owned by individual consignors, not After Burn. Consignors receive payment for their item(s) once an order is placed. After Burn adopts a robust product authentication process that essentially filters out counterfeit products. After a sale has been concluded, should an authenticated product be found to be non authentic, there may be circumstances for After Burn to consider a refund. This rare context would require the return of the product and inspection by the After Burn authentication team. After Burn would need to agree with the findings prior to a refund being actioned. Other items available on the site are returnable. However you have to return the item in the 30 day window of the delivery date. For more information please refer to our Refund Policy.
Our policies can be found under 'Information' in the footer section. If you have any questions about our policies please contact us at info@after-burn.com we will be happy to assist.
We offer PayPal as our main payment option. You can pay via Debit and Credit card if you do not have a paypal account. You can find instructions to this under 'Information' section 'HOW TO PAY: CREDIT / DEBIT CARDS AND PAYPAL'.
Authenticity is the foundation of our business, and every item we sell is inspected by our expert team. Our authenticators are the most experienced and highly trained in the business. In addition, we source our products only from trusted suppliers. Our goal is to be the most trusted marketplace for sneakers, apparel and accessories. It’s our hope that through our efforts, we can create a safe and trustworthy global marketplace. All our products come with a authenticity guarentee giving you the confidence to shop with us.
DELIVERY IMPACTS COVID-19. FOOTWEAR WILL TAKE 2-3 WEEKS. Shipping is free on all items. We do not offer express postage at this time. Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, how much it cost and delivery options. At this time you will also be sent a confirmation by email re-stating the details for your records. This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase. Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed. We will also inform you of your tracking reference number. By clicking on the tracking reference link you will be taken to the courier's website where you can see the progress of your delivery. Order Tracking You can track the progress of your order using a unique tracking reference number. You can find your number in your order history. Delivery Time Due to recent popular demand and the nature of consignments please allow up to 2 weeks for your order to be shipped. Please be aware normal delivery times are now affected due to COVID-19. We ask you be patient with us.
DELIVERY WILL TAKE 2-3 WEEKS. Due to the recent events associated with COVID-19 and the Australian Governments policy directives, Australian Postage Services have been affected. This means that our ability to provide you with your footwear at the earliest convenience has been impacted. Essentially, it terms of arrival dates, this means that your footwear could be delayed by a week to two weeks (beyond estimated delivery dates stated on our website). Is my payout going to be delayed? As soon as your item is processed and is verified authentic, you will be paid out as usual. Can I change my delivery address on an existing order? This may be possible in some but not all cases. Please contact us at info@after-burn.com as soon as possible if you need to update your delivery address. Please refrain from submitting multiple cases as this can cause further delays. Where can I get updates on my order? To check out the current status and delivery tracking of your order, please email info@after-burn.com. We will try our best to respond in a timely manner. Thank you from After burn. These are unprecedented times and the impact is global and personal to all of us. We continue to deeply appreciate your continued patience and support and will continue to process authentication and delivery of your footwear as promptly as we are able. Please do not hesitate to contact After Burn with any questions and we will promptly respond in a timely manner. Stay safe and best wishes from the After Burn Team.
Based in Australia our goal is to be the most trusted marketplace for sneakers, apparel and accessories. We source products from our trusted network of resellers and retailers. All products go through a rigorous authentication process by our expert team prior to the order being shipped. Our aim is to provide high end brands at an affordable price. All our products are brand new with original packaging and come with a authenticity guarantee so you can shop with confidence.
We advise you double check sizing before making a purchase. If you require assistance then please do not hesitate to contact us at info@after-burn.com and we will advise you best we can.
Once you have carefully selected, ordered and paid for your footwear (including making sure you have ordered the correct size), we will immediately engage with our carefully selected and trusted consignors. The consignor has 2 business days to post directly to our authentication centre (after we have undertaken a basic inspection via supplied photographs). This initial process can take up-to two weeks, depending on availability and the postage services. However, we do tend to find this, on average, takes around 7-10 days. When we have received the footwear from the consigner, we will proceed to authenticate your footwear. This part of the process is the most important aspect of the whole process. We take our time and will not, under any circumstances, compromise this essential part of the journey. Should we find some fault with the footwear, we will inform you and either offer you a full refund or source another consigner. This part is driven by you. Due to our initial screening and trusted consigners, fortunately, we don’t often find ourselves in this situation. Once your footwear has finally passed our authentication process, we pay the consigner. At this point in the process, we will provide you with your tracking number and immediately post your footwear.