I accidentally purchased the wrong size as I assumed the US sizing was in Womens for some reason. James managed to fix me up with an exchange which to be honest I was expecting to be either impossible to do or a complete nightmare. This is just from experience with previous stores who have refused to provide an exchange and then normally I would have to resell through them again and wait weeks and pay high sale fees like wtf and then purchase the same pair again paying more fees . Here there was no messing around I just paid the $100 returned them with the postage label James gave and a week later received the new pair which fit perfectly btw based on James recommendations. I’m happy with the high level of service and no fuss approach. I honestly will recommend to everyone as other store are annoying to deal with when exchanging. I understand why they charge a fee and to be honest id rather pay that then have the experience I’ve had in past that cost me 400 bucks and months.